General terms and conditions of business
SnS Commerce GmbH
Managing directors: Lukas Schütz, Michael Serafin
Tel.: +43 (0) 1512 / 18 62
Commercial register number: FN 477826 k
Commercial register court: Commercial Court of Vienna
The European Commission provides a platform for online dispute resolution (OS), which you can find under the following link: http://ec.europa.eu/consumers/odr/
In the event of a dispute about a consumer contract, we do not take part in a dispute settlement procedure before a consumer arbitration board. We are not obliged to participate.
1.1 By clicking on the general terms and conditions checkbox during the ordering process and the associated declaration of consent by the customer with the following general terms and conditions, which can be viewed and saved by the customer at any time, these general terms and conditions become part of the respective purchase agreement between SnS Commerce GmbH (hereinafter referred to as “seller”). and the customer.
General terms and conditions of the customer or customer that conflict with or deviate from the following provisions shall not apply.
1.2 Deviating agreements of the orderer or customer only become part of the contract if and to the extent that the seller has agreed to them.
1.3 Customers i.S. of these terms and conditions can be consumers or entrepreneurs.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
An entrepreneur is any natural or legal person or partnership who concludes the legal transaction in the exercise of their commercial or self-employed activity.
- conclusion of contract
2.1 The product presentations contained in the seller's online shop are non-binding and non-binding, do not yet constitute a binding offer, but serve the customer merely as an overview and as an invitation to submit a legally binding purchase offer.
2.2 The customer can submit the purchase offer in writing, by e-mail or via the online order form integrated in the seller's online shop.
When purchasing online, the customer places the desired item in the shopping cart by clicking on the "Add to shopping cart" button. The contents of the shopping cart can be displayed in an overview by clicking on the bag symbol at the top of the page.
In this overview, the customer can remove individual or all items from the shopping cart by selecting the minus symbol under each item displayed. Alternatively, the customer can cancel the ordering process by pressing the browser's "back" button or by closing the browser window. In none of the cases would an order have been placed.
During the entire ordering process until the final and binding confirmation of the offer (see below), the customer can cancel the order by closing the browser or by going back the steps described above.
Once the selection has been made and the combination of goods is correct and the customer wants to continue with his order, he clicks on the "Order now" button. Now the customer can either log in as a customer, order as a guest or register. In the last two cases, the customer enters his address data. To register, consent to storage must be given by ticking the appropriate box. With further clicks on the "Next" button, the customer selects the shipping and payment method. Finally, the customer receives an overview of the data entered and the essential details of the order. Here the customer can make changes one last time by clicking on the "edit" link displayed and making the changes. Here, too, the customer still has the opportunity to cancel the order process by closing the browser window or going back the previous steps with the browser's "Back" button.
If the customer agrees with the order, he clicks on the button "Order now with obligation to pay". By pressing this button, a binding offer to conclude a purchase contract is submitted by the customer.
Instead of the "Order now" button, the customer can also click on the "PayPal" button and will then be redirected to the PayPal website. There he has to enter his access data. By authorizing the payment, the customer makes a binding offer to conclude a purchase contract.
The seller first sends a confirmation of receipt of the customer's purchase offer electronically ("order confirmation"). A purchase contract is in any case and independent of a previously sent confirmation of receipt only through a subsequently sent written "consignment confirmation" from the seller. The seller can accept the customer's binding offer within 2 days. It is equivalent to an express acceptance through a shipment confirmation if the seller delivers the ordered goods within this period. The seller is entitled to refuse to accept the order - for example after checking the customer's creditworthiness.
When ordering via e-mail, the customer submits a binding offer by sending the e-mail to the seller. If the offer is accepted, the seller will respond in the same way (order confirmation). A purchase contract has only been concluded upon receipt of the order confirmation; acceptance is equivalent to the delivery of the goods.
Irrespective of the way the customer chooses for his offer, the seller is entitled to accept it within 2 days of receipt by the seller by means of a declaration or by sending it.
If the payment method prepayment (e.g. credit card, PayPal, Sofortüberweisung) is agreed, the contract is already concluded with the authorization of the payment. The seller accepts the customer's offer.
2.3 The contract text (consisting of the order data and the terms and conditions including cancellation policy) will be sent to the customer with the order confirmation.
The customer must ensure that the e-mail address provided by him for the purchase transaction is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or their purchase processing service providers for the purchase can be delivered.
The General Terms and Conditions in their respective latest version are continuously stored on the seller's homepage and can be called up by the customer. The order data is usually not stored and cannot be called up later by the customer.
The customer is therefore responsible for storing the order data. The customer can only view the order history via his customer account if he logs in with his customer data before placing the order.
These contractual conditions can be printed out using the browser's print function or saved on the computer using the "Save page" function.
2.4 If the customer is an entrepreneur, correct and timely self-delivery remains reserved. The seller will inform the customer, who is an entrepreneur, immediately about the unavailability of the delivery item and, in the event of withdrawal, reimburse the customer for the corresponding consideration without delay.
2.5 Subsequent changes to information can then be communicated to the seller via e-mail or telephone. However, subsequent changes to the submitted offer have no effect on the validity and binding nature of the offer for the customer.
2.6 All products are only sold in customary quantities. This relates both to the number of products ordered as part of an order and to placing multiple orders for the same product, where the individual orders cover a normal household quantity.
2.7 The contractual conditions are only available in German for customers from Germany, Austria and Switzerland.
- right of withdrawal
Consumers (for definition, see Section 1.3 of the General Terms and Conditions) are entitled to a right of withdrawal under distance selling regulations.
As a consumer, you have the right to revoke your contractual declaration in accordance with the following instructions:
Right of withdrawal
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must
SnS Commerce GmbH
Managing directors: Lukas Schütz, Michael Serafin
Tel.: +43 (0) 1512 / 18 62
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
-End of revocation-
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)
SnS Commerce GmbH
Managing directors: Lukas Schütz, Michael Serafin
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
(*) Delete where not applicable.
- Price and Price Components
4.1 All prices are shown in EUR (€) and include the statutory value added tax. The amount of VAT can be found in the country table, which you can find under the following link: https://www.panthrix.de/pages/tax. The prices are final prices. Cash discounts and other discounts are not granted unless additional and express reference is made to this in the respective offer.
4.2 Costs for packaging, freight, postage and shipping at the time of the order are not included in the price. The costs for this can be found in the shipping costs table, which you can find under the following link: https://www.panthrix.de/pages/tax
4.3 The respective payment options will be communicated to the customer as part of the offer (item description). Only the payment methods specified in the respective offers will be accepted. These are in detail: PayPal, credit card or direct transfer.
4.4 If an advance payment has been agreed, the customer undertakes to pay the respective purchase price. Shipping costs incurred must be paid within 10 days of receipt of the payment request. After this period has expired, the customer is in default of payment without any further request for payment.
- retention of title
The delivered goods remain the property of the seller until these goods have been paid for in full.
- Risk of loss, delivery and shipping conditions
6.1 Unless otherwise agreed with the customer, the purchased goods will be shipped to the delivery address provided by the customer. Pick-up by the customer is only possible after prior agreement and confirmation by the seller.
6.2 The items purchased will be shipped by the seller within 2 working days after the payment has been received. The delivery time is 3-4 working days if the shipping table does not contain any other information about the delivery time. The shipping table can be found at the following link: https://www.panthrix.de/pages/tax
6.3 In the case of entrepreneurs, the risk of accidental loss and accidental deterioration of the goods passes to the buyer when the goods are handed over, in the case of mail-order sales when the goods are handed over to the commissioned forwarding or logistics company.
6.4 If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods sold only passes when the goods are handed over to the consumer or a recipient designated by him. This also applies to mail order purchases.
- Liability and warranty
7.1 Liability and warranty are based on the statutory provisions. In the event of defectiveness, the customer is entitled to subsequent performance in accordance with §§ 437 No. 1, 439 BGB if the legal requirements are met. The rights of the buyer from § 437 No. 2 and No. 3 BGB are not affected by this.
7.2 In the case of entrepreneurs, the seller has the right to choose whether to provide a replacement delivery or repair. The rights of the buyer from § 437 No. 2 and No. 3 BGB are not affected by this.
The copying or use of photos, graphics and texts is only permitted with a written declaration of consent from the seller. In the event of copyright infringement, the seller shall take legal action within the scope of the law.
We create an influencer database using the appropriate form on our website. If you register there, you simultaneously transfer the simple, irrevocable rights of use to the photographs that you post in connection with our products on social media platforms and are unlimited in terms of time, space and content. We may use and exploit these photographs in any way, in any media (print media as well as digital media, including the Internet), provided you state your name. In particular, the unlimited
- Right to Reproduce
- Distribution Right
- Public Access Right
- Retrieval and online right
- Public Communication Right
- Right to Edit
- printing rights
- Right to Advertise
You waive any payment to us for the granting of the aforementioned rights of use.
- Data storage / data protection
If you conclude a distance contract with us, for example by shopping in our online shop, the data will be processed in accordance with Article 6 (1) sentence 1 lit. b GDPR. In addition, we have a legitimate interest in a credit check pursuant to Article 6 Paragraph 1 Clause 1 Letter f GDPR. The data you provide when concluding the contract or registering, in particular your name, address and e-mail address, are required for the fulfillment and processing of the contract. The contract cannot be carried out without them. You are expressly informed of this in accordance with Art. 13 Para. 2 lit e GDPR. The data will also be passed on to third parties if this is absolutely necessary (e.g. shipping service providers).
The registration data will be stored as long as the account exists. If this is deleted, the account data will also be deleted.
During the ordering process, personal data is transmitted over the Internet using SSL encryption. The website and other systems are secured by technical and organizational measures against loss, destruction, access, modification or distribution of data by unauthorized persons.
storage of data
The text of the contract is saved and the order data and the general terms and conditions are sent to the customer by e-mail. Anyone who has registered as a customer can view past orders in the customer login area.
your data for the conclusion of the contract are stored until the end of the limitation period. The storage of your data is based on Article 6 Paragraph 1 S.1 lit. b GDPR. The duration of the storage of your data is otherwise based on our commercial and tax retention obligations. In this case, the storage of your data is based on Art. 6 Para.1 S.2 lit. c GDPR. If they are no longer required for the above purposes, they will be deleted immediately.
data subject rights
According to the GDPR, there is a right to free information about the stored data. The new General Data Protection Regulation has significantly expanded your rights. These are listed in our data protection declaration and briefly explained, naming the legal basis.
The terms and conditions and the data protection declaration can be viewed at any time on the website. Further information on data protection is contained in the data protection declaration.
- Governing Law and Choice of Law and Venue
The law of the Federal Republic of Germany. The UN sales law does not apply. This choice of law does not apply to consumers if the protection granted is withdrawn due to mandatory provisions of the country in which the consumer has his habitual residence.
- Severability Clause
Should individual provisions of this contract, including these General Terms and Conditions, be or become wholly or partially invalid, this shall not affect the validity of the remaining provisions.